Information about A Helping Hand

Privacy policy

Registrar

A Helping Hand service: Sharetribe Ltd
www.sharetribe.com
info (at) sharetribe.com

Name of the register

User register of the A Helping Hand service

Use of personal details (purpose of register)

Personal details are collected to make communication and use of service possible. Details can be used for communication between service providers and users and also for direct communication between users. Some personal details are visible on the profile page of the user, but those details are voluntary (except name).

The handling of personal details is not outsourced, but the register data is stored on a server that is rented from a third party company.

It is critical to us that your personal detail is up to date. We will take reasonable steps to make sure that your personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records

Information content of the register

The following information may be stored in the register:

  • Personal details: Name, email address, phone number, street address
  • Account details: username, password (stored in encrypted format)
  • The description text that the user may write about him/herself
  • The offers and requests the user has posted to the service
  • The given and received feedback and badges
  • Statistical data about service usage, e.g. number times the user has logged in

Regular sources of information

Personal details are given by the user on registration to the service or when using it later.

Regular handovers of the information

The information may be handed over for research purposes as described in the Terms of use that the user accepts before starting to use the service. The researchers may not publish any research results so that identifying information would be revealed or that any specific user could be detected.

Information considering users of a single A Helping Hand community may be handed over to the client who has founded that community or to the community administrators appointed by that client.

Transfers of the information outside the EU and the European Economic Area

Information may be stored to a server that may be located inside or outside of the EU and the European Economic Area

Register protection principles

The information is stored on computers. The access to the information is restricted with passwords and physical access to the computers is restricted by the server hosting company.

Your personal detail is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

Policy Updates 

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us via elise@helpinghand.com.au